Privacy Policy

Last Updated: January 8, 2026

True North Grand Operator Ltd. ("True North Grand", "we", "us", or "our") is committed to protecting the privacy and security of our players. As a licensed online lottery operator, we adhere to strict data protection standards to ensure your personal and financial information is secure.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website truenorthgrand.com and use our services to purchase lottery tickets. By creating an account or using our services, you consent to the data practices described in this policy.

1. Information We Collect

To comply with gaming regulations and ensure that only eligible persons (19+) purchase tickets, we are required to collect specific personal information.

1.1. Personal Information

When you register for an account, verify your identity, or purchase tickets, we may collect:

• Identity Data: Full legal name, date of birth (for age verification), gender.
• Contact Data: Residential address, email address, and telephone number.
• Verification Documents: Copies of government-issued ID (e.g., Driver's License, Passport) and utility bills to prove residency and age.
• Financial Data: Bank account details, payment card information (processed securely via PCI-compliant gateways), and transaction history.

1.2. Technical Usage Data

We automatically collect certain information when you visit, use, or navigate the Site. This information does not reveal your specific identity (like your name or contact information) but may include:

• Device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location.
• Information about how and when you use our Site (timestamps, clickstreams).
• Geolocation data to ensure you are physically located within a permitted jurisdiction at the time of purchase.

2. How We Use Your Information

We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.

• To facilitate lottery transactions: Processing your ticket purchases, recording your entries in the official draw system, and managing your wallet balance.
• To verify identity and age: Strictly enforcing the 19+ age requirement and ensuring you are not on any self-exclusion lists.
• To pay winnings: Facilitating the withdrawal of prize money to your verified bank account.
• To communicate with you: Sending transaction confirmations, win notifications, critical account updates, and responsible gambling alerts.
• For fraud prevention: Monitoring for suspicious activity, money laundering, or multiple account creation.
• For legal compliance: Reporting to gaming authorities and financial regulators as required by law.

3. Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share information only in the following situations:

3.1. Service Providers

We may share data with third-party vendors who perform services for us or on our behalf, such as:

• Payment processing and banking gateways.
• Identity verification agencies (e.g., Equifax, TransUnion) to confirm your age and address automatically.
• Email delivery services and customer support ticketing systems.

3.2. Legal and Regulatory Authorities

As a licensed operator, we may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process. This includes reporting high-value wins to tax authorities or financial intelligence units if required by anti-money laundering regulations.

4. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. These measures include:

• SSL/TLS Encryption: All data transmitted between your browser and our servers is encrypted.
• PCI-DSS Compliance: We adhere to the Payment Card Industry Data Security Standard for handling credit card information.
• Access Controls: Access to personal data is restricted to authorized personnel only.

Despite our safeguards, strictly speaking, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

5. Retention of Data

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When you close your account, we may retain certain data for a period of up to 7 years to comply with financial and gaming regulations.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can ask us to correct inaccurate or incomplete data.
• Right to Deletion: You can request that we delete your data, subject to our legal retention obligations.
• Right to Withdraw Consent: Where we rely on consent to process your data, you may withdraw it at any time.

To exercise these rights, please contact our Data Protection Officer at [email protected].

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy.

8. Responsible Gambling

We analyze player data to identify patterns that may indicate problem gambling behavior. If our systems detect such patterns, we may contact you to provide information about responsible play resources or, in severe cases, temporarily suspend your account for your protection.

9. Changes to This Policy

We may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

10. Contact Us

If you have questions or comments about this policy, you may email us at [email protected] or by post to:

True North Grand Operator Ltd.
123 Lottery Plaza, Suite 400
Toronto, ON M5V 2T6
Canada