You must be 19 years of age or older and located in Canada to use True North Grand and buy lottery tickets online.
Welcome to True North Grand. These Terms and Conditions ("Terms", "Agreement") constitute a legally binding agreement between you ("User", "Player", "You") and True North Grand Operator Ltd. ("Company", "We", "Us").
By accessing this website, registering an account, or purchasing lottery tickets, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must strictly stop using the website and services immediately.
You must be at least 19 years of age to register an account and purchase lottery tickets on True North Grand. It is an offense for anyone under the age of 19 to participate in lottery schemes. We reserve the right to request proof of age at any time and to suspend accounts until satisfactory proof is provided.
Our services are available only to residents of Canada (excluding provinces where prohibited by law) who are physically located within a permitted jurisdiction at the time of purchase. Using VPNs or other methods to mask your location is strictly prohibited and will result in immediate account termination and forfeiture of winnings.
To access the services, you must create an account by providing accurate, current, and complete information as prompted by the registration form. You agree to update your information promptly if it changes. You are strictly prohibited from creating multiple accounts. If we detect multiple accounts belonging to the same individual, all associated accounts may be closed.
When you purchase a ticket on this website, you are purchasing an official entry into the specific lottery draw selected. True North Grand acts as the authorized operator. Your electronic ticket record in your account serves as the proof of purchase.
Tickets for a specific draw must be purchased before the sales cutoff time ("Draw Close"). Any purchase attempted after the cutoff time will automatically be assigned to the next available draw. All sales are final. Once a ticket is purchased, it cannot be cancelled or refunded.
Ticket prices are displayed clearly on the website. We reserve the right to change prices at any time without notice, though changes will not affect tickets already purchased. No additional booking fees are charged unless explicitly stated at checkout.
You may deposit funds into your Player Wallet using the payment methods available on the site. All funds must be from a source legally owned by you. We do not offer credit facilities.
Winnings are automatically calculated based on the official draw results.
You may withdraw funds from your Player Wallet to your verified bank account. Withdrawals are subject to security checks and may take 2-5 business days to process. You cannot withdraw deposited funds that have not been used for play (to prevent money laundering).
We are committed to responsible gaming. We provide tools to help you manage your play:
If you feel you have a gambling problem, please contact a local help organization immediately. We reserve the right to close your account if we believe your gambling is causing you harm.
The following activities are strictly prohibited and constitute a material breach of these Terms:
True North Grand and its licensors, suppliers, and affiliates shall not be liable for any indirect, incidental, special, or consequential damages resulting from:
In no event shall our total liability to you exceed the amount you paid to us for the specific ticket giving rise to the claim.
The content, organization, graphics, design, compilation, magnetic translation, digital conversion, and other matters related to the Site are protected under applicable copyrights, trademarks, and other proprietary rights. You may not copy, redistribute, use, or publish any part of the Site without our express written permission.
We reserve the right to modify these Terms at any time. Significant changes will be communicated to you via email or a prominent notice on the website. Continued use of the service after such changes constitutes your acceptance of the new Terms.
These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes arising under this Agreement shall be resolved exclusively by the courts located in Toronto, Ontario.
If you have any questions regarding these Terms & Conditions, please contact our Legal Department:
Email: [email protected]
Phone: 1-800-555-0199